Help Center

We used to be buyers and sellers on other popular marketplaces. As a seller we hated the extortionate fees the platform took and also the inept questions from buyers. Similarly as a buyer we could not trust anything, as there were some scammers on these platforms. Therefore we decided to build a platform that is simple and secure. vendi is the first marketplace that verifies every buyer, seller and product, making it the safest marketplace out there. With hassle-free selling and secure buying, why not start your vendi experience today!

Initially, the marketplace will allow selling and buying of these phones:

Phones: Apple iPhone: 6 onwards Samsung Galaxy: S6 and A6 onwards, Note 4 onwardsOne Plus: One, X, 2, 3, 3T, 5, 5T, 6, 6T, onwardsHuawei: P8 and Mate 8 OnwardsGoogle Pixel: Pixel, XL, 2, 2 XL, 3, onwards. 

Tablets: Apple iPad: 5th Gen onwards, Air 3rd Gen onwards, Mini 2nd onwards and Pro 1st onwards.

Headphones: Apple AirPods 2nd Generation,  AirPods Pro and AirPods Pro MaxSamsung Galaxy Buds and Buds+-

Smartwatches: Apple Watch 3rd Edition and AboveSamsung Galaxy Watch and above.

Accessories: Speakers, Phone Accessories, Smartwatch Accessories, Headphone Accessories, Tablet Accessories and more!

The phone must not be older than 4 years, it must have an unbroken screen, and must be functional.

When paying in-app, we use MangoPay to enable you to pay the seller securely in-app. vendi blocks your payment until the item is verified. The seller will be paid directly into their bank account. Both sides will be secure!Online, you can via PayPal or using Klarna to split your payment into three. 

Ratings are an important way in which the buyer can help improve the quality of the platform. On completing the exchange the vendi will mark the item as sold and the buyer will get a notification to rate the seller.

If something is not working properly, please send an email to contact@vendiapp.com or contact us through the in-app chat.

At the time of your purchase you can decide to meet with vendi. At the moment this option is ONLY available in London. Sellers can choose to meet with vendi or have vendi pick up the product. Therefore, no need to meet the buyer/seller as vendi is here to help.

Viewing and listing products are completely free. There is a small transaction fee of 3% + £10 for both the seller and buyer on completing the purchase. This covers our payment processor's fee, cost of verification and arranging the logistics (basically, to enable us to survive :) )

After opening the app, click the ‘Place Request’ button and complete the product request page. After submitting, we aim to meet requests within 3-10 days. For best results please fill in as many details as possible. When inputting your preferred price range we advise users to be realistic with their request.

If you don’t receive a receipt, firstly double check what email account you registered vendi with. If you logged in through facebook then your email might address will be the same as your facebook email. If you still can’t find the email, please contact us on contact@vendiapp.com quoting the product you purchased.

New (Sealed) - Phone is inside an unopened box with the plastic around the box. It has not been tampered, opened, or activated. In most of the cases it has full manufacture warranty (1 year).

New (Opened) - The box has been opened but the phone never used. It may have been activated. No signs of use, plastic is still around the phone. The battery health has to be higher than 99%.

Excellent - The phone has been used but has no dents or visible marks. No clear scratches or hairline scratches not seen 1 meter away. The battery health is from 85% and above.

Good (limited marks) - The phone has been used and has light scratches around the phone (screen or structure) but NO dents. The battery health is from 80%.

Good (visible marks) - The phone has been used and has visible scratches around the phone (screen or structure) and can have no more than 4 dents. The battery health is from 75%.

You can opt to have an extended warranty on the vendi platform with 30-days money-back for £5. This warranty starts the date of purchase. When completing a return, the product has to be returned in the same condition it was bought in. Sealed products have to be returned sealed. If the phone had the plastic around, it has to be returned like that.

To verify your account head to the settings in your profile. Under "Verify Your Account", upload a government-issued ID (Passport or Driving License).

Whether your phone comes with accessories will depend on the seller! You can ask in our chat in-app.

All of our buyers and sellers will have to go through KYC (Know your customer) checks where they have to take a photo of their government-issued ID in the form of a driving license or passport.

"Yes! One of the main reasons we started vendi was to strive to become the safest marketplace out there and protect our users. We do this by verifying and authenticating everything; every user, every payment and each product. Most importantly for you the buyer, we check the phone has a clean blacklist history and that the phone is what you saw on the listing. We release your payment to the seller only after the seller has given us the product and it has been verified successfully, giving you extra protection. We can proudly say that vendi is the safest peer-to-peer marketplace out there, and have already saved over 3000 people from getting scammed!"

We don’t support cash payment. We instead use a secure payment gateway called MangoPay. This means we are able to block your payment to the seller whilst we verify your device. We have liaised with industry experts and law enforcement to create the safest payment form, to protect each user and make vendi the safest platform to transact on.

As vendi verify the product, we eliminate any worry you may have about checking the product before you buy it. Our in-house experts run all the checks you would and even more. They check that the phone is in the exact condition as it was listed and run a 30-point hardware and software check, ensuring everything from the camera to the touch screen is fully functional. If you do want to see more pictures of the phone before you buy it, simply message the vendi team and we will notify the seller to add some more pictures.

Should a device not pass verification we would let you know straight away, and give you two options: either we would refund you or we would find you a like-for-like alternative. Whatever happens, you are 100% protected.

Some of the devices come with manufacturer warranty. Otherwise, you can opt-in for 30-day money-back or an extended 6-month warranty.

We aim to fulfil all purchases within 2-4 business days and send out orders with Royal Mail Special delivery which is 24 hours and insured! You can also opt-in to collect your device at one of our verification points.

Viewing and listing products are completely free. However, there is a small transaction fee of 3% + £10 on completing the sale. This covers our payment processor's fee, cost of verification and arranging the logistics.

At vendi, you are free to set your own prices for the products you list, however be aware that to increase the chances of completing a sale, it's best to price your products competitively.

Selling on vendi is a simple, 3 step process that is hassle free. 

1 - Sign up to vendi and complete KYC (you can list your item while this is being completed)

2 - Tap “sell”, then take pictures as the app instructs you.

3 - Fill in the details of your device, and price you’d like to sell it for. 

Once a purchase has been made we will ask you to post your product to us or one of our verification partners. You must ensure that your product is as described in your listing description in order for verification to be successful. When you listing passes verification we payout within 24 hours!

If the product fails our verification process, we will return the product to you and you will be given a warning. If you want to relist the product on vendi you must ensure that the description matches the product's actual description.

We securely transfer the money directly into your bank account after your product has been successfully verified. We do not provide cash payments.

You will get an email and push notification which will lead you to a seller screen. Here you would confirm the sale by inputting the IMEI number, your payment details (so we can pay you) and your delivery preference. You can choose to either have the item collected or you can send your item to our verification centre. Once your item has been verified we will make a pay out to you.

1- Message us in-app, telling us which phone you have, and which phone you want to swap to.

2- vendi will confirm whether it’s a straight swap, or if there’s any price difference to pay. 

3- Once the swap is confirmed, send us your product for verification. Once successfully verified, we will send out your new phone!